Refund policy

Returns and refunds
Monsren products are made to order and fulfilled by Printful. Contact support@monsren.com with your order number for assistance.
Faulty, damaged or incorrect items
Please report these issues within 30 days of delivery and include photos where possible. For packages lost in transit, contact us within 30 days of the estimated delivery date. These reporting periods do not limit your statutory rights, including applicable legal guarantees. Where required by law, we will provide a remedy and cover necessary return costs.
European orders
For deliveries to the EU, UK, Iceland, Liechtenstein, Norway and Switzerland, you may notify us of withdrawal without giving a reason before delivery or within 14 days after receiving the last item in your order. Applicable weekend and public-holiday extensions apply. Standard designs printed after purchase are not automatically treated as personalised goods.
Submit a return or cancellation request through your customer account, or send a clear withdrawal statement to support@monsren.com. Return the goods within 14 days of notifying us. You pay direct return shipping costs for change-of-mind returns. No restocking fee applies. You may be responsible for diminished value caused by handling beyond what is necessary to inspect the goods.
Refunds include standard outbound delivery where required and use the original payment method. We refund within 14 days of withdrawal notice, but may withhold reimbursement until we receive the goods or evidence of return, whichever is earlier.
Other destinations
Unless applicable law provides otherwise, we do not accept change-of-mind returns or exchanges for an incorrectly selected size or colour.
Return instructions
Contact us for the correct return destination before shipping. Do not send items directly to Printful without instructions. This does not make your statutory withdrawal right dependent on our approval.
Optional withdrawal notice
To Monsren, support@monsren.com: I withdraw from my purchase of [items], order [number], ordered on [date], received on [date]. Customer name and address: [details]. Date: [date].
Your mandatory consumer rights remain unaffected.